RosettaNet XML Message Guidelines
6C2_MG_V01_01_00_WarrantyClaimRequest ( 5-Nov-2009 4:37:17 PM )
This document has been prepared by RosettaNet (http://www.rosettanet.org) from requirements gathered during the cluster/segment workshops and in conformance with the RosettaNet methodology.

1 1 fromRole.PartnerRoleDescription
2 1 |-- ContactInformation
3 1 |    |-- contactName.FreeFormText
4 1 |    |-- EmailAddress
5 0..1 |    |-- facsimileNumber.CommunicationsNumber
6 1 |    |-- telephoneNumber.CommunicationsNumber
7 1 |-- GlobalPartnerRoleClassificationCode
8 1 |-- PartnerDescription
9 1 |    |-- BusinessDescription
10 1 |    |    |-- GlobalBusinessIdentifier
11 0..1 |    |    |-- GlobalSupplyChainCode
12 1 |    |-- GlobalPartnerClassificationCode
13 0..1 GlobalDocumentFunctionCode
14 1 thisDocumentGenerationDateTime.DateTimeStamp
15 1 thisDocumentIdentifier.ProprietaryDocumentIdentifier
16 1 toRole.PartnerRoleDescription
17 0..1 |-- ContactInformation
18 1 |    |-- contactName.FreeFormText
19 1 |    |-- EmailAddress
20 0..1 |    |-- facsimileNumber.CommunicationsNumber
21 1 |    |-- telephoneNumber.CommunicationsNumber
22 1 |-- GlobalPartnerRoleClassificationCode
23 1 |-- PartnerDescription
24 1 |    |-- BusinessDescription
25 1 |    |    |-- GlobalBusinessIdentifier
26 0..1 |    |    |-- GlobalSupplyChainCode
27 1 |    |-- GlobalPartnerClassificationCode
28 1 WarrantyClaimRequestData
29 0..n |-- DocumentReference
30 0..1 |    |-- DateTimeStamp
31 1 |    |-- GlobalDocumentReferenceTypeCode
32 0..1 |    |-- GlobalPartnerRoleClassificationCode
33 0..1 |    |-- LineNumber
34 1 |    |-- ProprietaryDocumentIdentifier
35 0..1 |    |-- RevisionNumber
36 1 |-- endUser.ContactInformation
37 1 |    |-- contactName.FreeFormText
38 0..1 |    |-- EmailAddress
39 0..1 |    |-- facsimileNumber.CommunicationsNumber
40 0..1 |    |-- PhysicalAddress
41 0..1 |    |    |-- addressLine1.FreeFormText
42 0..1 |    |    |-- addressLine2.FreeFormText
43 0..1 |    |    |-- addressLine3.FreeFormText
44 0..1 |    |    |-- cityName.FreeFormText
45 0..1 |    |    |-- GlobalCountryCode
46 0..1 |    |    |-- NationalPostalCode
47 0..1 |    |    |-- postOfficeBoxIdentifier.FreeFormText
48 0..1 |    |    |-- regionName.FreeFormText
49 0..1 |    |-- telephoneNumber.CommunicationsNumber
50 0..1 |-- GlobalClaimStatusCode
51 1 |-- GlobalClaimTypeCode
52 1 |-- ServicedUnit
53 0..1 |    |-- GlobalWarrantyTypeCode
54 1 |    |-- isEntitledToWarranty.AffirmationIndicator
55 0..1 |    |-- isProofOfPurchaseIncluded.AffirmationIndicator
56 1 |    |-- ProductIdentification
57 0..1 |    |    |-- GlobalProductIdentifier
58 0..n |    |    |-- PartnerProductIdentification
59 1 |    |    |    |-- GlobalPartnerClassificationCode
60 1 |    |    |    |-- ProprietaryProductIdentifier
61 0..1 |    |    |    |-- revisionIdentifier.FreeFormText
62 1 |    |-- ProprietarySerialIdentifier
63 0..1 |    |-- purchaseDate.DateStamp
64 1 |-- ServiceEvent
65 0..1 |    |-- Failure
66 0..1 |    |    |-- FailureAnalysis
67 1 |    |    |    |-- GlobalFailureActionCode
68 1 |    |    |    |-- GlobalFailureModifierCode
69 1 |    |    |    |-- GlobalFailureObservedConditionCode
70 1 |    |    |    |-- GlobalOperatingSystemCode
71 1 |    |    |-- failureDate.DateTimeStamp
72 0..1 |    |    |-- failureDescription.FreeFormText
73 0..1 |    |-- requestedServiceDeliveryMethod.GlobalServiceDeliveryMethodCode
74 0..1 |    |-- serviceAdvisory.FreeFormText
75 0..1 |    |-- serviceCompletionDate.DateTimeStamp
76 0..1 |    |-- serviceStartDate.DateTimeStamp
77 0..1 |    |-- ServiceTechnician
78 0..1 |    |    |-- operatorIdentifier.ProprietaryOperatorIdentifier
79 0..1 |    |    |-- operatorName.FreeFormText
80 1 |-- serviceLocation.PartnerDescription
81 1 |    |-- BusinessDescription
82 0..1 |    |    |-- businessName.FreeFormText
83 0..1 |    |    |-- GlobalBusinessIdentifier
84 0..n |    |    |-- PartnerBusinessIdentification
85 1 |    |    |    |-- ProprietaryBusinessIdentifier
86 1 |    |    |    |-- ProprietaryDomainIdentifier
87 0..1 |    |    |    |-- ProprietaryIdentifierAuthority
88 1 |    |-- GlobalPartnerClassificationCode


Guideline Information
GlobalPartnerRoleClassificationCode Lines: 7 22 32
Constraint: Only GlobalPartnerRoleClassificationCode equal to "Authorized Service Provider" is allowed. 7
Constraint: Only GlobalPartnerRoleClassificationCode equal to "Warranty Provider" is allowed. 22
Entity Instances
Account Supplier Any trading partner that buys or sells products/services from customers and/or vendors.
Account User Any trading partner that requires an account to buy or sell products/services.
Anonymous Buyer A requestor of information that chooses to remain anonymous.
Appointment Provider The stakeholder(s) in the shipment delivery activity.
Authorized Service Provider The Service Provider authorized by an OEM to perform service on a unit.
Authorizer The partner role that provides product authorization, from a product owner or manufacturer, for a reselling organization to resell a product.
Buyer An employee or organization that buys products for a partner type in the supply chain.
Catalog Distributor The partner role that distributes catalog information to catalog producers and buyers.
Catalog Producer The partner role that produces catalog information for a partner type in the supply chain.
Change Requester A party who has an interest in requesting a review of a possible change to the component. The requester may be any party including customers and suppliers.
Change Review Forum A party who has responsibility for the review of Engineering Change Requests and the drafting and review of Engineering Change Orders. The Change Review Forum is assumed to be at the company that has responsibility for the engineering aspects of the component affected by the change.
Claim Requester The owner of the shipments who is responsible for the intact delivery.
Consignee The receiver of the shipment.
Consumption Notification Provider Trading Partner role responsible for sending the notification of material consumption by a production location
Consumption Notification User Trading Partner role responsible for receiving and processing the notification of material consumption thereby invoicing the customer for consumed material
Credit Provider This partner role is responsible for providing credit information about potential customers.
Credit Reference Requester This partner role is responsible for requesting credit information about potential customers.
Customer This partner role creates a demand for a product or service.
Customer Manager This partner role manages the relationship with the business customers.
Decision Stakeholder The party (such as suppliers, customers and others) who is responsible for the review and approval of the Engineering Change Approval Request. The stakeholders may be from multiple organizations.
Delivery Appointment Provider A party that receives a request for a change to a previously scheduled delivery appointment.
Delivery Appointment Requester A party that requests a change to a previously scheduled delivery appointment.
Demand Creator The partner role that identifies the opportunity, submits design registration, provides engineering support to advance the opportunity towards design win, and generates revenue by satisfying customer demand for a product.
Design Engineering Information Receiver This partner role uses technical information for updating enterprise databases (such as electronic catalog systems), design or test engineering, and manufacturing.
Design Engineering Information Sender This partner role distributes the design engineering information of the agreed types in the agreed amounts at the agreed times.
Exception Identifier The party/organization that monitors and identifies exceptions based on predefined exception criteria and sends notifications of the identified exceptions. In a collaborative forecasting process, the Exception Definer may be the Forecast Owner, Forecast Recipient, Forecast Reply Recipient and/or an external party.
Exception Recipient The party/organization requiring visibility to an exception and receiving notifications on the identified exceptions. In a collaborative forecasting process, the Exception Recipient may be the Forecast Owner, Forecast Recipient and/or Forecast Reply Recipient. The Exception Identifier may send a notification for a specific exception to multiple Exception Recipients.
Failure Report Administrator An employee or organizational entity that receives and processes PIP Failure Notifications.
Financing Processor The organization that processes the request for financing.
Forecast Owner The party/organization that monitors and identifies exceptions based on predefined exception criteria and sends notifications of the identified exceptions. In a collaborative forecasting process, the Exception Identifier may be the Forecast Owner, Forecast Recipient, Forecast Reply Recipient and/or an external party.
Forecast Recipient The party that receives a strategic or order forecast.
Forecast Reply Recipient The party that receives a forecast reply. The Recipient can be the original forecast owner or other forecast partner (Please refer to the GlobalPartnerClassificationCode).
Implementation Plan Creator The partner role that creates, maintains and manages an implementation plan associated with an Engineering Change Order.
Initiator The party that starts the data exchange.
Integrator The organization responsible for the production of the product. Change requests are communicated back to the Qualification Owner.
In-transit Information User The party who receives shipment status information.
Inventory Information Provider An organization that owns or holds inventory and provides information about this inventory to partners in the supply chain. This may be a distributor, contract manufacturer, supplier or OEM reporting inventory that they hold and/or own.
Inventory Information User An employee or organizatrion that uses information about inventory.
Invoice Provider The organization that generates the invoice.
Invoice Receiver The organization being invoiced.
Invoice Reject Provider The organization that rejects an invoice.
Invoice Reject Receiver The organization being issued an Invoice Reject Notification.
Marketing Activity Information User The party who uses information about Marketing Activities. This party might include distributors, and retail operations.
Marketing Activity Initiator The partner role that distributes information about marketing activities being sponsored by the organization.
Material Release Information Provider Trading Partner role responsible for triggering release of materials to a delivery location
Material Release Information User Trading Partner role responsible for receiving trigger to release material to a delivery location and shipping material to delivery location
Payee The party receiving a payment.
Payer The party issuing a payment.
PIP Failure Notifier An organizational process that automatically notifies the appropriate Failure Report Administrator of a PIP process failure.
Product Distributor The party authorized by a Product Supplier to purchase goods and services from the Product Supplier and resell to customers.
Product Information Distributor The partner role that distributes new product information to product information users and buyers.
Product Information Subscriber The business partner that subscribes to product information from other business partners.
Product Information User The partner role that uses product information to create or update enterprise systems and online promotion systems such as electronic catalog systems.
Product Provider The partner role that creates a differentiated product, owns the registration process and creates a list of eligible products for use in design registration.
Product Supplier This partner role supplies product to customers in the supply chain.
Qualification Owner The organization responsible for the qualification of manufacturers and suppliers of parts for the product. The Qualification Owner defines and maintains the AML for the product.
Quality Data Provider The party responsible for sending the Repair Quality Data. The Provider, through various means, learns of product or product component defect(s).
Quality Data User The party who receives the repair and/or test data. The User analyzes the data and incorporates findings into its business model.
Receiver The intended recipient of products or business information. The Receiver may verify receipt if prescribed.
Responder The party that replies to the initiators message.
Return Provider The party responsible for authorizing and/or processing the return.
Return Receiver A third-party or warehousing operation responsible for receiving returns, inspecting the package contents and comparing to the issued RMA to assure the contents are what was authorized on the RMA.
Return Requester Any party wishing to return a product. This role could be played by a large end-user such as the Government Services Administration (GSA), a distributor, or a reseller.
Sales Facilitator This partner role facilitates the sale of product between partners in the supply chain.
Sales Lead Originator The party assigning a sales lead to another party.
Sales Lead Processor The party who receives the sales lead. This party is responsible for accepting or rejecting the lead, and if accepted, reports the status of the lead.
Sales Marketing Claim Processor The partner role that processes the claim and/or remits compensation to the Sales Marketing Claimant.
Sales Marketing Claimant The partner role that requests reimbursement from a Sales Marketing Claim Processor.
Sales Marketing Program Reimbursement Recipient The partner role that receives status on a previously submitted sales marketing claim, or who receives reimbursement without submitting a claim.
Sales Marketing Program Reimburser The partner role that is currently processing a sales marketing claim, (or providing a payment without a claim submitted) and who provides information on the status of the claim processing.
Self-Billing Invoice Provider The party that generates the self-billing invoice plus being invoiced. It can re-issue the self-billing invoice.
Self-Billing Invoice Receiver The organization that provides the services or goods. The organization that receives the payment.
Seller An organization that sells products to partners in the supply chain.
Service Provider A provider that performs a service such as repair, diagnose, maintain, install or remove on a unit.
Shipment Information User The party who receives shipment status information.
Shipment Requester The party requesting transportation services.
ShipmentController The party who is authorized to make decisions regarding a shipment while in-transit.
Shipper The party who relinquishes (assigns) a shipment to a transport service provider.
Shipping Provider The organization responsible for performing the shipping logistics for the Shipper. The Shipping Provider ships products from one location to another as requested by the shipping order and informs the Shipper when the shipment has been sent.
Solution Provider The party that may architect, configure, engineer, sell, or determine the fulfillment of the configured solution to partners in the supply chain.
Solution Requester This party that creates a demand for a product or service, or has contracted with a Solution Provider for the manufacture or fulfillment of a product(s).
Specification Provider The partner role that creates or passes on manufacturing specifications. This may be a Solution Provider, an OEM who is sub-contracting manufacturing tasks like fabrication or assembly, or another party.
Specification User The partner role that uses a manufacturing specification. This might be a sub-contract assembler or fabricator.
Stakeholder The party that is required to implement an Engineering Change Order. The Stakeholder may include all levels of suppliers, customers or other parties. The Stakeholder may represent multiple organizations. The Stakeholder may draft and/or be responsible for completing tasks in an implementation plan.
Status Requester The functional partner role, that could be a Product Provider, that creates a differentiated product, owns the registration process and creates a list of eligible products, or who is responsible for identifying the opportunity (that is, it could be a Demand Creator).
Status Responder The organizational partner role, that could be a Product Provider, that creates a differentiated product, owns the registration process and creates a list of eligible products, or who is responsible for identifying the opportunity (that is, it could be a Demand Creator).
Supplier This partner role supplies product to customers in the supply chain.
Tender Information User The stakeholder(s) in the tendering activity.
Transport Service Provider The party that provides transportation services for a Shipment Requester.
Warranty Provider The provider who honors the warranty terms and reimburses the Authorized Service Provider for a service event performed under the terms of the warranty.

BusinessDescription Lines: 9 24 81
Constraint: At least one business identifier must be provided: "businessName", "GlobalBusinessIdentifier" or at least one entity in "PartnerBusinessIdentification". 81

GlobalSupplyChainCode Lines: 11 26
Entity Instances
Electronic Components The electronic components supply chain.
Information Technology The information technology supply chain.
Semiconductor Manufacturing The semiconductor manufacturing supply chain.
Telecommunication Industry The telecommunication industry supply chain.

GlobalPartnerClassificationCode Lines: 12 27 59 88
Entity Instances
Broker Representative of a third party.
Carrier Product carrier for transporting goods in supply chain.
Contract Manufacturer The party responsible for the services rendered.
Customs Broker Product customs broker in supply chain.
Distribution Center Product distributor in supply chain.
Distributor Product distributor in supply chain.
End User Product end user in supply chain.
End User Government End user government.
Financier Financial service provider in supply chain
Freight Forwarder Product freight forwarder for transporting goods in supply chain.
Manufacturer Product manufacturer in supply chain.
Manufacturing Division A separate unit of a manufacturer.
Original Equipment Manufacturer Product manufacturer of original equipment in the supply chain.
Reseller The party who buys goods from a manufacturer and resells them to customers unchanged.
Retailer Product retailer in supply chain.
Service Provider A provider of services such as repair, diagnoses, maintainence, installation or removal of a unit.
Shopper Product shopper in supply chain.
Supplier Used to identify a supplier’s part number or the model number of the product or service.
Warehouser Product warehouser in supply chain.

GlobalDocumentFunctionCode Lines: 13
Constraint: Only GlobalDocumentFunctionCode equal to "Request" is allowed.
Entity Instances
Request The business document is a request for a business action to be performed by a partner.
Response The business document is a response to a requesting partner.

GlobalDocumentReferenceTypeCode Lines: 31
Entity Instances
Applied Promotions
Approval Authorization Request Approval
ASP Claim The unique identifier assigned by the ASP for a warranty claim.
ASP Part Return The unique identifier assigned by the ASP for a part return.
ASP PartOrder The unique identifier assigned by the ASP for a part order.
ASP Requisition The unique identifier assigned by the ASP to reference a work order.
Catalog Product Catalog.
Commercial Invoice
Component Failure Analysis Request Number Failure Analysis request document that will accompany the product providing characteristics of the component failure.
Consumption Reference Unique consumption reference number identifying the product consumption issue i.e. one-to-one relationship with physical flow.
Contract
Credit Memo Traditional credit note or memo.
Customer Batch Number Product batch number of customer.
Customer Order Number In a virtual sourcing relationship, a third party trading partner is supplying a part to a customer on behalf of another company that has taken the order for the customer. In this case a Customer Order Number is associated to the request for material that is sent to the virtual trading partners.
Customs Number Customs clearance number.
Debit Memo Traditional debit note or memo.
Delivery Note
Discontinuation Discontinuation Notice.
Drawing #
Fulfillment Order Sales order or transfer order fulfilling demand out of a facility (outbound shipment).
Invoice
Master Event Number
Model Number
Notes
OEM Claim The unique identifier assigned by the OEM for a warranty claim.
OEM Part Order The unique identifier assigned by the OEM for a part order.
OEM Part Return The unique identifier assigned by the OEM for a part return.
OGA Other governmental agency issued document.
Original Invoice Refers to previously issued invoice.
Original SBI Invoice Refers to previously issued self-billing invoice.
Packing List/Packing Slip Unique number that identifies packing form prior to shipment.
Product Failure Analysis Request Number Failure Analysis request document that will accompany the product providing characteristics of the product failure.
Productuion Order Number Production order number for material release.
Purchase Order
Purchase Order IN
Purchase Order OUT
Quote
Receipt Document identifying the receipt of materials or products into a facility against a purchase order or transfer order (inbound shipment).
Replenishment Order Purchase order or transfer order replenishing inventory into a facility (inbound shipment).
Requisition
Rework Purchase Order Purchase order for materials or product returned to and reworked by a supplier.
RMA - Returned Material Authorization
Sales Order
Scheduling Agreement Similar to contracts. Contains the quantity of an article that is to be ordered from a vendor and the price for article or service that is to be procured.
Self Billing Credit Memo Credit Memo used in self-billing scenario.
Self Billing Debit Memo Debit Memo used in self-billing scenario.
Self Billing Invoice Invoice in self billing scenario.
Serial Number
Service Order A document that gives a repair provider the necessary authorization to repair or upgrade a product either at the customer site or at the repair provider’s site.
Shipping Reference Identifier A document that contains the shipping reference number which allows the product to be tracked within the outsourced logistic providers network.
SNCL Shipset Number on Code List
Spec #
Supplier Batch Number Product batch number of supplier.
Switch Authorization
Terms and Conditions
Transfer Order Order which results in materials or products being moved from one facility to another (outbound shipment and inbound shipment).
Warranty Claim Denotes a warranty claim.
Waybill
Work Order

endUser Lines: 36
Constraint: At least one occurence of EmailAddress or telephoneNumber is required.

PhysicalAddress Lines: 40
Constraint: At least one associated element under "PhysicalAddress" is required if "GlobalLocationIdentifier" or "PartnerLocationIdentifier" is not provided.

GlobalCountryCode Lines: 45
Entity Instances
AD ANDORRA
AE UNITED ARAB EMIRATES
AF AFGHANISTAN
AG ANTIGUA AND BARBUDA
AI ANGUILLA
AL ALBANIA
AM ARMENIA
AN NETHERLANDS ANTILLES
AO ANGOLA
AQ ANTARCTICA
AR ARGENTINA
AS AMERICAN SAMOA
AT AUSTRIA
AU AUSTRALIA
AW ARUBA
AX ÅLAND ISLANDS
AZ AZERBAIJAN
BA BOSNIA AND HERZEGOVINA
BB BARBADOS
BD BANGLADESH
BE BELGIUM
BF BURKINA FASO
BG BULGARIA
BH BAHRAIN
BI BURUNDI
BJ BENIN
BL SAINT BARTHELEMY
BM BERMUDA
BN BRUNEI DARUSSALAM
BO BOLIVIA
BR BRAZIL
BS BAHAMAS
BT BHUTAN
BV BOUVET ISLAND
BW BOTSWANA
BY BELARUS
BZ BELIZE
CA CANADA
CC COCOS (KEELING) ISLANDS
CD CONGO, THE DEMOCRATIC REPUBLIC OF THE
CF CENTRAL AFRICAN REPUBLIC
CG CONGO
CH SWITZERLAND
CI CÔTE D'IVOIRE
CK COOK ISLANDS
CL CHILE
CM CAMEROON
CN CHINA
CO COLOMBIA
CR COSTA RICA
CS SERBIA AND MONTENEGRO
CU CUBA
CV CAPE VERDE
CX CHRISTMAS ISLAND
CY CYPRUS
CZ CZECH REPUBLIC
DE GERMANY
DJ DJIBOUTI
DK DENMARK
DM DOMINICA
DO DOMINICAN REPUBLIC
DZ ALGERIA
EC ECUADOR
EE ESTONIA
EG EGYPT
EH WESTERN SAHARA
ER ERITREA
ES SPAIN
ET ETHIOPIA
FI FINLAND
FJ FIJI
FK FALKLAND ISLANDS (MALVINAS)
FM MICRONESIA, FEDERATED STATES
FO FAROE ISLANDS
FR FRANCE
GA GABON
GB UNITED KINGDOM
GD GRENADA
GE GEORGIA
GF FRENCH GUIANA
GG GUERNSEY
GH GHANA
GI GIBRALTAR
GL GREENLAND
GM GAMBIA
GN GUINEA
GP GUADELOUPE
GQ EQUATORIAL GUINEA
GR GREECE
GS SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS
GT GUATEMALA
GU GUAM
GW GUINEA-BISSAU
GY GUYANA
HK HONG KONG
HM HEARD ISLAND AND MCDONALD ISLANDS
HN HONDURAS
HR CROATIA
HT HAITI
HU HUNGARY
ID INDONESIA
IE IRELAND
IL ISRAEL
IM ISLE OF MAN
IN INDIA
IO BRITISH INDIAN OCEAN TERRITORY
IQ IRAQ
IR IRAN, ISLAMIC REPUBLIC OF
IS ICELAND
IT ITALY
JE JERSEY
JM JAMAICA
JO JORDAN
JP JAPAN
KE KENYA
KG KYRGYSTAN
KH CAMBODIA
KI KIRIBATI
KM COMOROS
KN SAINT KITTS AND NEVIS
KP KOREA, DEMOCRATIC PEOPLE'S REP. OF
KR KOREA, REPUBLIC OF
KW KUWAIT
KY CAYMAN ISLANDS
KZ KAZAKSTAN
LA LAO PEOPLE'S DEMOCRATIC REPUBLIC
LB LEBANON
LC SAINT LUCIA
LI LIECHTENSTEIN
LK SRI LANKA
LR LIBERIA
LS LESOTHO
LT LITHUANIA
LU LUXEMBOURG
LV LATVIA
LY LIBYAN ARAB JAMAHIRIYA
MA MOROCCO
MC MONACO
MD MOLDOVA, REPUBLIC OF
ME MONTENEGRO
MF SAINT MARTIN
MG MADAGASCAR
MH MARSHALL ISLANDS
MK MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF
ML MALI
MM MYANMAR
MN MONGOLIA
MO MACAU
MP NORTHERN MARIANA ISLANDS
MQ MARTINIQUE
MR MAURITANIA
MS MONTSERRAT
MT MALTA
MU MAURITIUS
MV MALDIVES
MW MALAWI
MX MEXICO
MY MALAYSIA
MZ MOZAMBIQUE
NA NAMIBIA
NC NEW CALEDONIA
NE NIGER
NF NORFOLK ISLAND
NG NIGERIA
NI NICARAGUA
NL NETHERLANDS
NO NORWAY
NP NEPAL
NR NAURU
NT NEUTRAL ZONE
NU NIUE
NZ NEW ZEALAND
OM OMAN
PA PANAMA
PE PERU
PF FRENCH POLYNESIA
PG PAPUA NEW GUINEA
PH PHILIPPINES
PK PAKISTAN
PL POLAND
PM SAINT PIERRE AND MIQUELON
PN PITCAIRN
PR PUERTO RICO
PS PALESTINIAN TERRITORY, OCCUPIED
PT PORTUGAL
PW PALAU
PY PARAGUAY
QA QATAR
RE REUNION
RO ROMANIA
RS SERBIA
RU RUSSIAN FEDERATION
RW RWANDA
SA SAUDI ARABIA
SB SOLOMON ISLANDS
SC SEYCHELLES
SD SUDAN
SE SWEDEN
SG SINGAPORE
SH SAINT HELENA
SI SLOVENIA
SJ SVALBARD AND JAN MAYEN ISLANDS
SK SLOVAKIA
SL SIERRA LEONE
SM SAN MARINO
SN SENEGAL
SO SOMALIA
SR SURINAME
ST SAO TOME AND PRINCIPE
SV EL SALVADOR
SY SYRIAN ARAB REPUBLIC
SZ SWAZILAND
TC TURKS AND CAICOS ISLANDS
TD CHAD
TF FRENCH SOUTHERN TERRITORIES
TG TOGO
TH THAILAND
TJ TAJIKISTAN
TK TOKELAU
TL TIMOR-LESTE
TM TURKMENISTAN
TN TUNISIA
TO TONGA
TP EAST TIMOR
TR TURKEY
TT TRINIDAD AND TOBAGO
TV TUVALU
TW TAIWAN, PROVINCE OF CHINA
TZ TANZANIA, UNITED REPUBLIC OF
UA UKRAINE
UG UGANDA
UM UNITED STATES MINOR OUTLYING ISLANDS
US UNITED STATES
UY URUGUAY
UZ UZBEKISTAN
VA HOLY SEE (VATICAN CITY STATE)
VC SAINT VINCENT AND THE GRENADINES
VE VENEZUELA
VG VIRGIN ISLANDS (BRITISH)
VI VIRGIN ISLANDS (U.S.)
VN VIET NAM
VU VANUATU
WF WALLIS AND FUTUNA ISLANDS
WS SAMOA
YE YEMEN
YT MAYOTTE
YU YUGOSLAVIA
ZA SOUTH AFRICA
ZM ZAMBIA
ZR ZAIRE
ZW ZIMBABWE

GlobalClaimStatusCode Lines: 50
Entity Instances
Cancel The claim has been cancelled.
Close Close the referenced Warranty Claim without further action.
Complete The claim has been processed.
Incomplete All required fields for the claim have not been completed.
Open Open a new Warranty Claim.
Update Referenced Warranty Claim information is updated by this message.
Void The claim has been voided.

GlobalClaimTypeCode Lines: 51
Entity Instances
Options
Out of Warranty
Spare Parts
Unit

GlobalWarrantyTypeCode Lines: 53
Entity Instances
Carryin The warranty coverage for a unit that is carried in for repair.
Depot
Event The labor warranty coverage per incident.
Facilitation
Full A warranty which covers all aspects of the product.
Limited A warranty which only certain aspects of the product which is described more fully in the warranty description.
OEM Service Pack
Onsite The warranty coverage for repairing a unit at the customer's location.
Part The spare parts warranty coverage.
Parts and Labor A warranty which covers both the parts cost as well as any labor charges required to replace those parts.
Parts Only A warranty which covers only the parts cost of the product.
Portable Carryin The warranty coverage for a portable unit that is carried in for repair.
Standard Indicates standard warranty coverage.
Support Pack

ProductIdentification Lines: 56
Constraint: One instance of either "GlobalProductIdentifier" or "PartnerProductIdentification" is mandatory.

GlobalFailureActionCode Lines: 67
Entity Instances
Configure CompTIA Code F
No Action CompTIA Code D
Readjust CompTIA Code B
Reload CompTIA Code E
Reseat CompTIA Code C
Return CompTIA Code A.

GlobalFailureModifierCode Lines: 68
Entity Instances
Configuration CompTIA Code F
Continuous CompTIA Code B
Damaged CompTIA Code G
Environmental CompTIA Code E
Fails After Warmup CompTIA Code D
Intermittent CompTIA Code C
Not Applicable CompTIA Code A.

GlobalFailureObservedConditionCode Lines: 69
Entity Instances
Boards - Set Up See also CompTIA Code: 512
Boards - Tape Drive Error See also CompTIA Code: 506
Boards - Video Error See also CompTIA Code: 505
Boards - Will Not Run Off AC Power See also CompTIA Code: 525
Boards - Wrong Beeps/Startup Tone See also CompTIA Code: 513
Display - Cannot Adjust Contrast See also CompTIA Code: 213
Display - Color(s) Missing See also CompTIA Code: 206
Display - Diagonal Stripe See also CompTIA Code: 210
Display - Dim or Low Intensity See also CompTIA Code: 215
Display - Display-No Video See also CompTIA Code: 201
Display - Distorted Sound See also CompTIA Code: 212
Display - Fan Not Spinning See also CompTIA Code: 211
Display - Focus/Converge See also CompTIA Code: 203
Display - Horizontal/Vertical Bright Lines See also CompTIA Code: 208
Display - Incorrect Picture Size/Alignment See also CompTIA Code: 216
Display - No Back Light See alsoCompTIA Code: 205
Display - Pin Cushioning See also CompTIA Code: 207
Display - Poor Resolution See alsoCompTIA Code: 204
Display - Random Characters on Display See also CompTIA Code: 214
Display - Rolls Vertically See also CompTIA Code: 209
Display - Unstable Video(Jitter/Flicker) See also CompTIA Code: 202
Display - Would Not Show 2nd Monitor See also CompTIA Code: 217
Drives - Bad Sectors See also CompTIA Code: 307
Drives - Disks Do not Work in Another Drive See also CompTIA Code: 311
Drives - Drive Will Not Mount See also CompTIA Code: 308
Drives - Format Error See also CompTIA Code: 304
Drives - I.D. Error See also CompTIA Code: 305
Drives - Internal Or Will Not Spin See also CompTIA Code: 302
Drives - Lost Records See also CompTIA Code: 306
Drives - Noisy See also CompTIA Code: 301
Drives - Not Recognized w/Utility or Formatter See also CompTIA Code: 309
Drives - Read/Write Error See also CompTIA Code: 303
Drives - Will Not Accept Disk See also CompTIA Code: 310
Drives - Will Not Boot,Read & Writes OK See also CompTIA Code: 312
Input Devices - Bad Cord/Cable See also CompTIA Code: 409
Input Devices - Foreign Substance Spilled on Unit See also CompTIA Code: 405
Input Devices - Incorrect Key Code See also CompTIA Code: 404
Input Devices - Inoperative Key See also CompTIA Code: 403
Input Devices - Jittery/Intermittent See also CompTIA Code: 407
Input Devices - Locks Up See also CompTIA Code: 401
Input Devices - Locks Up System See also CompTIA Code: 410
Input Devices - Mechanical Failure See also CompTIA Code: 408
Input Devices - No Response - Logic Board OK See also CompTIA Code: 411
Input Devices - Not Tracking Properly See also CompTIA Code: 406
Input Devices - Sticky Key See also CompTIA Code: 402
Miscellaneous - Cosmetic See also CompTIA Code: 108
Miscellaneous - Damaged See also CompTIA Code: 105
Miscellaneous - Good Part CompTIA Code 101.
Miscellaneous - Hibernation / Sleep Problem See also CompTIA Code: 111
Miscellaneous - Intermittent See also CompTIA Code: 107
Miscellaneous - Mechanical See also CompTIA Code: 104
Miscellaneous - No Power/No Light See also CompTIA Code: 102
Miscellaneous - Reset Problem See also CompTIA Code: 110
Miscellaneous - Screen Bright, No MAC Face See also CompTIA Code: 109
Miscellaneous - System Hangs Up See also CompTIA Code: 106
Miscellaneous - Will Not Boot From HDD See also CompTIA Code: 103
Modems - Communication Failures See also CompTIA Code: 902
Modems - Self-Test Fails See also CompTIA Code: 901
Multi-Function Devices - Accessories See also CompTIA Code: 801
Multi-Function Devices - Configuration See also CompTIA Code: 802
Power Supply - Blows Fuses See also CompTIA Code: 606
Power Supply - Causes System Failures See also CompTIA Code: 607
Power Supply - Crowbar/Chirping See also CompTIA Code: 605
Power Supply - Noise/Hum See also CompTIA Code: 604
Power Supply - Overheat(Fan Problem) See also CompTIA Code: 601
Power Supply - Random Reset See also CompTIA Code: 602
Power Supply - UPS Battery Replacement Indicated See also CompTIA Code: 608
Power Supply - UPS Power - On Indicator Not Lit See also CompTIA Code: 609
Power Supply - Voltage Missing See also CompTIA Code: 603
Printer/Fax - Accesories See also CompTIA Code: 703
Printer/Fax - Communications See also CompTIA Code: 707
Printer/Fax - Fails Self Test See also CompTIA Code: 712
Printer/Fax - Improper Print Head Movement See also CompTIA Code: 710
Printer/Fax - Indicator Lights Suggest Fault See also CompTIA Code: 713
Printer/Fax - No Power Light See also CompTIA Code: 709
Printer/Fax - Overheating See also CompTIA Code: 704
Printer/Fax - Paper Handling See also CompTIA Code: 702
Printer/Fax - PCB See also CompTIA Code: 705
Printer/Fax - Print Quality(include sample) See also CompTIA Code: 701
Printer/Fax - Printer Not Seen By CPU See also CompTIA Code: 714
Printer/Fax - Scanner See also CompTIA Code: 706
Printer/Fax - Select Button Inoperable See also CompTIA Code: 711
Printer/Fax - Software See also CompTIA Code: 708

GlobalOperatingSystemCode Lines: 70
Entity Instances
Banyan Banyan NetworkOperating System - any version - CompTIA Code H.
DOS Disk Operating System - CompTIA Code B.
Not Applicable CompTIA Code A.
Novell Novell Network Operating system - any version - CompTIA Code G.
OS2 IBM Desktop PC Operating System - any version - CompTIA Code E.
UNIX UNIX Operating system - any manufacturer's version - CompTIA Code F.
Windows MicroSoft Windows Operating System - Any version - CompTIA Code C.
Windows NT MicroSoft Windows Network Operating System - Any version - CompTIA Code D.

GlobalServiceDeliveryMethodCode Lines: 73
Entity Instances
Adjustment Only The service event requires an adjustment to the unit or part - no parts are being replaced.
Carry-In The service will be performed at an authorized service location.
Facilitation Authorized Service Provider sends the unit back to the Original Equipment Manufacturer for repair and receives a facilitation fee.”
Firmware Upgrade The service event requires a firmware upgrade - no parts are being replaced.
Onsite The service will be performed at the customer's location.
Phone Fix The service will be performed over the telephone.
Technical Courier A technicial courier will perform the service.
URP1-NR User Replaceable Part - Non-Returnable (disposable.)
URP1-R-C User Replaceable Part - Repairable-Centralized.
URP1-R-DC User Replaceable Part - Repairable-Decentralized.
URP2-NR-C User Replaceable Part - Astute User - Non-Returnable - Centralized.
URP2-NR-DC User Replaceable Part - Astute User - Non-Returnable - Decentralized.
URP2-R-C User Replaceable Part - Astute User - Returnable - Centralized.
URP2-R-DC User Replaceable Part - Astute User - Returnable - Decentralized.

Business Properties ( 28 )
Name Definition
addressLine1 The first line of a physical address.
addressLine2 The second line of a physical address.
addressLine3 The third line of a physical address.
businessName The name of a business entity.
cityName The name of a city.
contactName Name of the contact person(s) within the organization.
endUser Used to reference the contct information for an end user of a serviced unit.
facsimileNumber The numerical schema designed to achieve contact via facsimile.
failureDate Captures the date of failure of a product.
failureDescription Text field used to further describe the suspected or observed conditions that caused a failue in a returned product.
fromRole The role initiating a business document exchange.
isEntitledToWarranty Indicates whether or not the particulary warranty type is covered.
isProofOfPurchaseIncluded An indicator to show if evidence of purchase accompanies this claim.
operatorIdentifier Used to hold the ID number assigned to the service technician who performed the warranty service.
operatorName Free Form Text field to hold the name of the service technicial who performs service or repair.
postOfficeBoxIdentifier The proprietary identity of a physical address, located at a post office, designed solely to accept and receive mail.
purchaseDate Date of purchase of a unit.
regionName The name of a state or province within a country.
requestedServiceDeliveryMethod The service delivery method suggested by the ASP to deliver the warranty entitilement on a unit.
revisionIdentifier Free form text that identifies a revision to a proprietary serial number.
serviceAdvisory A text field that contains information related to a service event.
serviceCompletionDate Date Warranty Service was completed on a unit.
serviceLocation The address where warranty service was performed.
serviceStartDate Date Warranty Service was begun on a unit.
telephoneNumber The numerical schema designed to achieve contact via telephone.
thisDocumentGenerationDateTime The date-time stamp indicating when this business document was generated.
thisDocumentIdentifier The information that identifies the business document being sent. This identifier is used to represent the specific business document associated with the defined business process.
toRole The role receiving the document in a business document exchange.

Business Data Entities ( 15 )
Name Definition
BusinessDescription The collection of business properties that describe a business identity and location.
ContactInformation The collection of business properties that provide communication and address information for contacting a person, organization or business.
DocumentReference The collection of business properties that allows the description of multiple proprietary documents and applicable line number references.
Failure The collection of data entities that comprise information regarding the failure of a product being returned to a provider or supplier.
FailureAnalysis The collection of codes that describe a product failure.
PartnerBusinessIdentification The collection of business properties that allow for the proprietary identification of a business entity.
PartnerDescription The collection of business properties that describe a business partners' identity, their contact information, where they are physically located and their function in a supply chain.
PartnerProductIdentification The collection of business properties that describe proprietary part information.
PartnerRoleDescription The collection of business properties that describe a business partners' role in a partner interface process.
PhysicalAddress The actual physical location of an entity as prescribed by local postal authorities, including country identification as it relates to the party or a product.
ProductIdentification The collection of business properties that describe proprietary and global identifier information regarding a product.
ServicedUnit The collection of data elements that describes the unit for which service was provided.
ServiceEvent The collection of data that comprises a Warranty Service.
ServiceTechnician Collection of data entiities that identify the person who performed the warranty service.
WarrantyClaimRequestData Collection of data entities that comprise the claim request.

Fundamental Business Data Entities ( 32 )
Name Definition Type Min Max Representation
AffirmationIndicator Used to indicate "Yes", "No" statements. String 2 3 X(3)
CommunicationsNumber The electro-technical communication number, e.g., telephone number, facsimile number, pager number. String 1 30 X(30)
DateStamp Specifies a specific date. Date stamp based on the ISO 8601 specification. The "Z" following the day identifier (DD) is used to indicate Coordinated Universal Time. Informal format: YYYYMMDDZ Date 9 9 9(8)X
DateTimeStamp Specifies an instance in time. Based on the ISO 8601 specification where "YYYY" represents the year, "MM" the month and "DD" the day. The letter "T" is the date/time separator and "hh", "mm", "ss.sss" represent hour, minute and second respectively. This representation is immediately followed by a "Z" to indicate Coordinated Universal Time. Informal format: YYYYMMDDThhmmss DateTime 13 20 9(8)X9(6)V9(3)X
EmailAddress Electronic mail address. String 1
FreeFormText Unformatted text. String 1
GlobalBusinessIdentifier A unique business identifier. The DUNS number is specified by RosettaNet. Integer 9 9 9(9)
GlobalClaimStatusCode Code that denotes the current status of a Warranty Claim. String 1
GlobalClaimTypeCode Codes used to define the type of service claim being requested. String 1
GlobalCountryCode Code identifying the two character country code specified in ISO 3166-1:2006. String 2 2 X(2)
GlobalDocumentFunctionCode Code identifying the function of a document as either a request or a response. String 1
GlobalDocumentReferenceTypeCode Code identifying the type of business document used for referencing within another business document. String 1
GlobalFailureActionCode The code used to describe the action taken to resolve an operating system error. String 1
GlobalFailureModifierCode The code used to describe the frequency or source of an operating system error. String 1
GlobalFailureObservedConditionCode The code used to describe the nature of a system error. String 1
GlobalOperatingSystemCode Used to define the computer operating system. String 1
GlobalPartnerClassificationCode Code identifying a partner's function in the supply chain. String 1
GlobalPartnerRoleClassificationCode Code identifying a party's role in the supply chain. String 1
GlobalProductIdentifier Global unique product identifier. RosettaNet has adopted the Global Trade Identification Number (GTIN). String 14 14 9(14)
GlobalServiceDeliveryMethodCode The service delivery method recommended by the OEM to deliver the warranty entitlement on a unit. String 1
GlobalSupplyChainCode Code identifying the supply chain for the partner's function. String 1
GlobalWarrantyTypeCode The classification of each warranty coverage type that can be claimed. String 1
LineNumber Number of the line in the document. String 1
NationalPostalCode Code identifying geographic location as specified by a national postal code. String 1
ProprietaryBusinessIdentifier A unique business identifier assigned and administered by a private authority. String 1
ProprietaryDocumentIdentifier Unique identifier, i.e. a numeric value or alphanumeric value, for a business document. String 1
ProprietaryDomainIdentifier A descriptor that is used to categorize an organization or business entity that is in the Proprietary Business Identifier. String 1
ProprietaryIdentifierAuthority A unique name that identifies an organization or business entity that is responsible for managing one or more lists of identifiers. String 1
ProprietaryOperatorIdentifier Unique ID assigned to a service technical or operator. String 1
ProprietaryProductIdentifier An internal identifier used to identify a product. String 1
ProprietarySerialIdentifier Unique serial identifier assigned to the product. String 1
RevisionNumber An incremental number used to identify changes. String 1

Quantitative Fundamental Business Data Entities ( 0 )
Name Definition Type Min Max Representation